Rocket Industrial Reviews
Rocket Industrial has an overall rating of 4.1 based on 99 reviews. Customer feedback on Rocket Industrial is mixed: Rocket Industrial reviewers highlight positive aspects like wide range of industrial supplies, competitive pricing, fast shipping, excellent customer service, which strongly appeal to businesses in manufacturing and construction sectors, procurement professionals, maintenance and operations teams. However, Rocket Industrial is often criticized for its website navigation issues, occasional stock shortages, limited product descriptions, higher shipping costs for some items.
99 reviews
5 Stars
70
4 Stars
6
3 Stars
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1 Star
17
How would you rate Rocket Industrial?
All Rocket Industrial Reviews (99)
MeghanSchmidt
January 04, 2023
"Fast Delivery"
The delivery was speedy. The item matched the description perfectly.
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crazymeercat991
December 23, 2022
"Freezer Paper Order Experience"
For several years now, I've been getting freezer paper, and it always shows up super fast.
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JeffreyHansen
October 26, 2022
"Fast delivery and exactly as described."
I'm really pleased with the quality of this freezer paper. I own a manual defrost freezer, and it makes a big difference. No more stressing about freezer burn!
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TristanCurtis
September 07, 2022
"Replacement batteries for our cordless strapping machine"
I got some new batteries to replace the old ones for our cordless poly strapping machine in the shipping department. The delivery was quick, and the whole transaction went smoothly. Customer service was top-notch, and I’ll definitely be ordering from Rocket again for our future needs. Thanks a bunch!
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Walove43
August 10, 2022
"Always on top of my orders!"
They always handle my orders promptly and send them out as promised. The entire experience runs like a well-oiled machine.
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karinminarik82
July 07, 2022
"Placing My Initial Order..."
This was my first experience with ordering, and honestly, I was pretty lost. The lady on the line was super patient and incredibly helpful. I'm looking forward to making another purchase soon, and fingers crossed, we can build a great working relationship.
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crazywolf502
June 06, 2022
"Top-notch quality from your company..."
Your business offers the best quality and the most affordable prices for industrial packaging items. I was really pleased when someone suggested your company as a supplier.
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tinygorilla198
February 02, 2022
"Still waiting on our order and no updates..."
We're still waiting on our item and haven't heard a peep about the back order. I had to reach out myself to figure out what's happening.
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whitewolf917
January 21, 2022
"Placed a $12,000 order for gear and..."
I placed an order for $12,000 worth of gear back in early January, and you mentioned it would ship around the 13th. Then, on January 22, I hear it might not arrive until early March. Meanwhile, you’ve got my $12,000, and I’m left wondering if I’ll even get a package.
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KatherineGrant
December 03, 2021
"Just what I needed - Batteries delivered fast!"
The batteries were exactly what I wanted, and they arrived pretty quickly. This company is fantastic!
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greencat534
November 20, 2021
"A Lifesaver When We Needed It!"
We were really in a bind for a product we typically don’t purchase from Rocket. However, when we searched online and found what we needed available, we placed our order immediately after contacting our local rep. The rep got back to us super fast and arranged for our delivery to arrive the very next day! This helped us avoid any downtime in our warehouse, ensuring we had the right materials to keep things running smoothly.
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silverzebra236
November 09, 2021
"My Experience with Rocket Industrial"
I've placed several orders with Rocket Industrial, and I gotta say, it's a solid company. The ordering process is simple, their prices are pretty good, and they deliver fast. I'll definitely keep shopping with them.
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Leo.Soto
September 23, 2021
"Great follow-up and quick responses"
Great follow-up and quick responses. Since we were new customers to Rocket, Mr. Joe Engel was thoughtful enough to reach out and arrange a conference call to go over our present and upcoming supply chain needs. Hats off!
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riley.coffey
August 11, 2021
"Delivery of this machine was delayed by more than 5 weeks."
The arrival of this machine took over 5 weeks longer than expected. Your team really dropped the ball on keeping me in the loop about its availability.
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Chloe.Burton
August 11, 2021
"Inquiring about a single invoice and..."
I reached out to get a single invoice, and they managed to locate it and send it over to me in just a few minutes. Much appreciated!
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